Talk to our export desk
Whether you need full container loads or a first trial order, our Jakarta sales desk shares specifications and pricing while our Makassar export team handles samples and shipment coordination, usually within one business day.
Jakarta HQ; export operations in Makassar
Reach the team directly
Pick whichever channel suits you. WhatsApp and email reach our Jakarta sales desk; shipment questions are coordinated with our Makassar export team.
What to include in your inquiry
A few details up front let us reply with accurate pricing and availability in the first message.
Volume and frequency
Target quantity per shipment (a 20 ft container holds roughly 13 MT) and whether it's a trial order or a recurring contract.
Destination and incoterms
Your destination port or country and preferred incoterms, we quote FOB Makassar, CFR, or CIF to most major ports.
Grade and specifications
The origin, processing, and grade you need, bean count, moisture, fermentation, plus any certification requirements.
Timeline and samples
Your required shipment window and whether you'd like samples couriered before confirming the order.
Answers before you reach out
Minimum orders, samples, shipping, and payment terms, the details buyers ask us most.
What should I include in a first cocoa export inquiry?
Send your target volume per shipment (a 20 ft container holds roughly 13 MT), destination port or country, preferred incoterms, the origin and grade you need, certification requirements, and your shipment window. Mention whether you want samples couriered before confirming. Those details let our Jakarta sales desk reply with accurate pricing and availability in the first message.
How quickly will you reply during Jakarta business hours?
We usually respond within one business day. Sales runs Mon to Sat 09:00 to 18:00 WIB from Jakarta; export coordination runs Mon to Sat 09:00 to 18:00 WITA from Makassar. Messages received outside those hours are answered the next business day. WhatsApp is fastest during Jakarta hours; email suits detailed specifications and document attachments.
Can I request cocoa samples before signing a contract?
Yes. We courier 500 g to 2 kg samples of current lots with cut-test photos and moisture readings for beans, or a certificate of analysis for processed ingredients. Sample costs are credited against your first order. Tell us the product, roast or pH requirements if relevant, and your courier account or destination so we can quote dispatch timing.
Should I contact you by email or WhatsApp for a cocoa quote?
Use WhatsApp for quick availability checks and follow-ups during Jakarta business hours. Use email at sales@indonesia-cacao.com when you need specifications, certificates, or proforma documents attached. Shipment questions are coordinated with our Makassar export team either way. Both channels reach the same sales desk; pick whichever fits how you work.
Let’s get a sample in your hands.
Tell us your volume and profile, we’ll ship a graded sample within the week, freight on us.