Talk to our export desk
Whether you need full container loads or a first trial order, our Jakarta sales desk shares specifications and pricing while our Makassar export team handles samples and shipment coordination, usually within one business day.
Jakarta HQ; export operations in Makassar
Reach the team directly
Pick whichever channel suits you. WhatsApp and email reach our Jakarta sales desk; shipment questions are coordinated with our Makassar export team.
What to include in your inquiry
A few details up front let us reply with accurate pricing and availability in the first message.
Volume and frequency
Target quantity per shipment (a 20 ft container holds roughly 13 MT) and whether it's a trial order or a recurring contract.
Destination and incoterms
Your destination port or country and preferred incoterms, we quote FOB Makassar, CFR, or CIF to most major ports.
Grade and specifications
The origin, processing, and grade you need, bean count, moisture, fermentation, plus any certification requirements.
Timeline and samples
Your required shipment window and whether you'd like samples couriered before confirming the order.
Answers before you reach out
Minimum orders, samples, shipping, and payment terms, the details buyers ask us most.
What is your minimum order quantity?
For fermented grades the minimum is one 20 ft container (about 13 MT). For unfermented Sulawesi and Java beans we can arrange partial loads from 5 MT, and LCL trial lots are available for qualified first-time buyers, subject to consolidation schedules.
Do you provide samples before ordering?
Yes. We courier 500 g – 2 kg samples of current lots, including cut-test photos and moisture readings. Sample costs are credited against your first order.
Which ports and incoterms do you work with?
We ship from Makassar and Surabaya under FOB, CFR, or CIF terms to most major ports. Every shipment includes phytosanitary certificate, fumigation certificate, certificate of origin, and full loading documentation.
What payment terms do you accept?
Standard terms are 30% advance with order confirmation and 70% against copy of bill of lading. Irrevocable LC at sight is accepted for established buyers and larger contracts.
Which certifications can you supply?
Selected lots carry Rainforest Alliance, Organic, Fairtrade, and Halal (BPJPH) certification. Our Makassar processing and export warehousing facility operates under ISO 22000 and HACCP. Certification availability is listed on each product page.
Can you provide third-party inspection and laboratory COAs?
Yes. We can arrange SGS or equivalent pre-shipment inspection at the loading port, and ISO/IEC 17025 laboratory certificates covering moisture, bean count, cut-test appearance, and microbiology on request. Inspection costs are quoted separately and agreed before booking.
Can you run a custom fermentation programme?
Yes, for wholesale buyers. We box-ferment against a written protocol (day count, turning schedule, target cut-test, drying moisture) booked on a named cooperative harvest, starting at one 20 ft container (about 13 MT). Trial containers are available before a season contract. This is a container programme, not single-bag or micro-lot supply.
Do you offer OEM or private-label packing?
Yes. On recurring wholesale contracts we stencil buyer marks, print custom lot codes, and issue packing lists to your bag-mark requirements while keeping our legal entity on the commercial invoice unless otherwise agreed. Minimums stay at our standard wholesale floors. Send artwork and language requirements with your quote request; programme details are on the services page.
Let’s get a sample in your hands.
Tell us your volume and profile, we’ll ship a graded sample within the week, freight on us.